1. Acceptance of Terms
By scheduling a pickup or using any service provided by Fine Laundry GVL ("we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Service Description
Fine Laundry GVL provides residential and commercial laundry pickup, wash & fold, and delivery services in the Greenville, SC metro area, including Simpsonville, Mauldin, and Fountain Inn. Services are subject to availability and geographic coverage.
3. Booking & Payment
- All orders must be paid in full at the time of scheduling via our secure online checkout (powered by Stripe).
- Prices are calculated based on bag count, service type, and any selected add-ons.
- A minimum order of $45 is required per pickup.
- Promotional codes are subject to eligibility requirements and may not be combined unless otherwise stated.
- First-time customer discounts are limited to one use per household/email address.
4. Cancellations & Refunds
- Cancellations made at least 24 hours before the scheduled pickup are eligible for a full refund.
- Cancellations made within 24 hours of the scheduled pickup may be subject to a $10 cancellation fee.
- No-shows (items not left out at the agreed pickup location) will be charged in full.
- Refund requests must be submitted within 7 days of order completion by contacting us at lndgvl@finelaundrygvl.com.
5. Care of Garments
- We exercise reasonable care with all garments. However, Fine Laundry GVL is not responsible for pre-existing damage, color bleeding, shrinkage due to unlabeled or improperly labeled fabrics, or items left in pockets.
- Delicate, dry-clean-only, or specialty items should not be included in standard wash & fold orders.
- Any damage claims must be reported within 48 hours of delivery.
- We do not accept items infested with bedbugs, lice, or other pests, or garments with heavy soil, including but not limited to bodily fluids, grease, mud, or pet waste. Such items will be returned unwashed and the order will still be charged in full.
- Our maximum liability for any single item is limited to $50 or the documented purchase price, whichever is lower.
6. Pickup & Delivery
- Pickup and delivery windows are estimated and not guaranteed. Traffic, weather, and volume may affect timing.
- You are responsible for ensuring your laundry is accessible at the scheduled pickup time.
- We operate Monday–Friday 9am–6pm and Saturday 9am–2pm. We are closed on Sundays.
7. Subscriptions
Subscription plans are billed on a recurring basis (weekly or bi-weekly) via Stripe. You may cancel your subscription at any time through your account or by contacting us. Cancellations take effect at the end of the current billing cycle. No partial refunds are issued for unused subscription periods.
8. Commercial Clients
- Commercial accounts are billed at a rate of $2.25 per pound of laundry processed, based on actual weigh-in weight.
- An estimated poundage is provided at booking for checkout purposes only. The final invoice reflects the actual weight after items are processed, and any difference will be charged or refunded accordingly.
- Recurring commercial schedules (weekly, bi-weekly, or monthly) are billed per pickup based on actual weight. There is no long-term contract, and you may adjust frequency or cancel at any time with at least 48 hours' notice.
- One-time commercial orders are charged in full at the time of booking. Any overpayment due to weight variance will be refunded to the original payment method within 5 business days.
- Commercial clients are responsible for providing laundry in accessible, clearly labeled bags or containers at the designated pickup location. Unmarked or commingled laundry will be processed as a single load unless prior arrangements are made.
- A dedicated point of contact must be assigned for each commercial account and is responsible for communicating scheduling changes, access instructions, and any service issues.
- Volume discounts or custom pricing may be negotiated for accounts exceeding 100 lbs per pickup. Contact us at lndgvl@finelaundrygvl.com to discuss a custom rate.
- All standard terms regarding garment care, prohibited items, cancellations, and liability (Sections 4–5) apply equally to commercial orders.
9. Rewards & Referrals
Reward points have no cash value and may not be transferred. Fine Laundry GVL reserves the right to modify, suspend, or terminate the rewards program at any time. Referral bonuses are credited after the referred customer completes their first paid order.
10. Privacy
We collect your name, email, phone number, and address solely for the purpose of fulfilling your laundry service orders and communicating order updates. We do not sell your information to third parties. Payment processing is handled securely by Stripe and we do not store card details.
11. Limitation of Liability
To the fullest extent permitted by law, Fine Laundry GVL shall not be liable for any indirect, incidental, or consequential damages arising from use of our services. Our total liability to you for any claim shall not exceed the amount paid for the specific order in dispute.
12. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
13. Contact
Questions about these Terms? Reach us at:
- 📧 lndgvl@finelaundrygvl.com
- 📞 (864) 531-2509
- 🌐 finelaundrygvl.com